Plans, goals & agreements

Participant Services

Support plans, goal tracking, service agreements and consent forms, linked to each participant's profile. Create reusable templates, send secure share links for external signing, and keep a full action audit trail of every change and signature.

Support Plan Builder

Build structured support plans per participant with version history.

Goal Tracker

Track participant goals and progress over time.

Service Agreements

Create, send via secure share link, and manage signed service agreements.

Consent Forms

Build templates, send secure links for signing, and store completed consents.

Participant Manager

Central profile for each participant your service supports.

Why it matters

Built for participant plans, agreements and consent

Secure external signing

Send service agreements and consent forms via a secure share link. Participants or their representatives can review and sign without needing a login.

Full action audit trail

Every create, edit, share and signature is logged with timestamps and the person responsible — ready for internal review or NDIS audits.

Reusable templates

Build consent and service agreement templates once, then reuse them across participants while still keeping individual records and version history.

Everything linked to the participant

Support plans, goals, agreements and consents all live against the participant’s profile so nothing is scattered across folders or email threads.

Accountability

Support plans, goals, consent forms and service agreements all version-track changes. Every action — including external signatures via secure share link — is recorded in a full audit trail so you can show exactly what happened and when.

Common questions

Participant Services FAQ

Can participants sign service agreements and consent forms externally?

Yes. You can send a secure share link so the participant or their representative can review and sign without needing to log into the system.

Is there an audit trail for signatures and changes?

Yes. Every action — including when a secure link was sent, when it was viewed, and when it was signed — is recorded in a full audit trail with timestamps.

Can we create templates for consents and service agreements?

Yes. You can build reusable templates for consent forms and service agreements, then generate individual versions for each participant while retaining full version history.

Are support plans and goals version-controlled?

Yes. Changes to support plans and goal tracking are versioned so you can see exactly what changed and when.

Who can access a participant’s records?

Access is controlled through the permission system. You decide which staff members can view or edit each participant’s plans, agreements and consents.

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